We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, weather conditions, and the distance from Moscow. Our delivery policies explain the delivery options available to you and how we process orders.

Moscow Delivery Area
We deliver to Moscow and the following cities in Moscow region:
Aprelevka, Arkhangelskoye, Balashiha, Chekhov, Dmitrov, Dolgoprudniy, Domodedovo, Dubna, Elektrostal, Golitsyno, Himki (Khimki), Istra, Kashira, Klin, Kolomna, Krasnogorsk, Lopatinskiy, Lotoshino, Lukhovitsy, Lubertsy, Mitishi, Naro-Fominsk, Noginsk, Odintsovo, Ozyory, Pavlovskiy Posad, Peredelkino, Podolsk, Pushkino, Ramenskoye, Ruza, Schelkovo, Serebryanye Prudy, Serpukhov, Shakhovskaya, Sherementyevo, Shatura, Solnechnogorsk, Solncevo, Stupino, Taldom, Troitsk, Vidnoe, Volokolamsk, Voronovo, Voskresensk, Yegoryevsk, Zagorsk, Zagoryanka, Zaraysk, Zjeleznodorojniy, Zhukovskiy, Zvenigorod.

All orders outside of MCAD (Moscow Circle Auto Road) are subject to a delivery charge from $24.95 to $49.95, depending on town location. Delivery in Moscow is free of charge for any order of $29.95 or more in non-holiday period. The holiday delivery surcharge will be added in the amount of $4.99 for Valentine's Day (Feb 9th-16th), Women's Day (March 5th-10th) and Christmas season (December 23rd - January 7th). Please, see the shipping price chart for more details.

Former USSR Delivery Area

Additionally, we deliver to all countries and cities of former Soviet Union via RussianFlora.com flower delivery network.

Russian Flora flower shop provides 24-48 hrs flower delivery in Russia, Ukraine, Latvia, Lithuania, Estonia, Belarus, Kazakhstan, Moldova, Uzbekistan, Azerbaijan, Kyrgizstan, Armenia, Georgia, Tajikistan and Turkmenistan. RussianFlora.com is well established flower delivery service, distinguished by professional customer service, quality of flowers and gifts delivered and secure ordering process.

Please, see the web site of our parent company: RussianFlora.com for the complete list of cities.

Delivery Status
You may inquire into the status of any existing order by contacting customer service by e-mail at info@flowers2moscow.com. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Please, allow a minimum of 2 business days to process the delivery. Nevertheless, In Moscow, same-day delivery is available Monday through Saturday on orders received before 8:00 a.m. Moscow time (GMT +3) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Order Delivery Times
We make our deliveries during normal business hours and later hours (9 AM to 11 PM). However, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but they can not be guaranteed.

We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, the we may choose to:

If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

Holiday Delivery Information
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.