The goal of flowers2moscow.com is to make every customer a satisfied customer. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don't hesitate to contact us and we will do our best to satisfy your needs. Please familiarize yourself with our Substitution and Cancelation policies.

Due to various seasonal conditions, availability of some flowers/gifts may be limited. Also, specific flower/gift varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet/gift pictured or requested may not be available for delivery.

In this event, the flowers2moscow florist will deliver a second choice of similar flowers/gifts that contains equal or greater value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.

Additional items (toys, chocolates, champagne) may vary according to region and supply. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for delivery. Forty-eight hour advance notice is necessary to assure a cancellation or any changes to your order. An order cannot be cancelled or changed after it has been sent out on delivery or prepared for delivery.

In case an order has been cancelled 48 hour before the date of delivery we give you a store credit for the amount you paid. If an order has been cancelled later than 48 hours before the delivery but not later than 24 hours before the date of delivery we keep 20% of the order total and give you a store credit of 80%. Store credits can be redeemed for any purchase in flowers2moscow.com online store and have no expiration date.
No refund will be given if an order has been cancelled later than 24 hour before the date of delivery.

Note: If the delivery couldn't be done because of incorrectly specified recipient's address (and the correct phone number of the recipient wasn't given), flowers2moscow.com will keep 30% of the order total or $40, whichever is greater. You will receive a store credit for the remaining amount. It's highly recommended to specify the phone number of the recipient to avoid the scam incidents and the corresponding expenses.
If you suspect scam incident, we recommend you to visit site of the ANTI-SCAM dating.


Cancellation notice for gold rose and jewelry orders to the cities other than Moscow:
If the customer requests cancellation of gold rose or jewelry delivery before delivery day but after the gold rose has been shipped out from Moscow, two-way mailing fees from Moscow to the city of delivery and back to Moscow, will be retained as we'll have to mail the rose/jewelry back to our main office.
Same rule applies if the recepient can not be found due to his/her absence or wrong adddress. Gold rose/jewelry mailing fees are non-refundable and will be retained on top of standard cancellation fee.