My card account has been charged
but the flowers will be delivered 2 days later only. Why did you take my money
before the product has been delivered?
A credit card is charged real-time
when you press "Submit" in button on the payment server and receive
an email notification from our payment gateway provider VeriSign.
I placed an order yesterday and I want to add chocolates to
my order now. Just charge my card for extra $10
For your protection
we do not store your credit card information on our server. The information is
deleted after the transaction has been completed. Consequently we cannot charge
your credit card again later. It is still possible to make changes and to add
something to your order later but we would need to re-submit your credit card
information. Contact us and we will solve this problem.
I do
not see the town I want to send flowers to in your delivery list. Does it mean
you do not deliver there?
Basically we deliver almost everywhere in
Russia , Ukraine, CIS, Baltics and other cities serviced. If the desired destination is not in our list
that most likely means that some extra fee for distant delivery fee would apply.
Contact us and we will answer all your questions ASAP. The amount of the distant
delivery fee varies according to the distance, weather and geographical conditions.
Can you take a photo of my friend with the flowers? And if so, how much
would it cost me?
Yes, we recently made this service available to our
customers. You can refer to the Photo
Gallery of Deliveries to observe the quality of the pictures we provide. The
cost of picture is $4.99, if you are permitting flowers2moscow to publish the
picture in Photo Gallery
of Deliveries or $6.99 - regular price.
Could you let me
know if this address is correct and this person lives there?
Unfortunately
we do not provide such a service. But we can refer you to the internet white pages
that may have the information that you are looking for: White
Pages of some Russian cities, Moscow
Business Telephone Guide .
Note that we do not refund your payment
if delivery could not be done because of incorrect address.
Is
my order information private?
The information you provide us regarding
yourself is considered private information and will not be shared with others.
This includes your name, address, phone, e-mail address, and credit card information.
The name and address of the gift recipient, and the card message is shared with
our florist, but with no one else. A copy of your credit card is NOT stored on
our web server.
Are there any circumstances where you would
share my private information?
In rare circumstances the private information
you provide the flowers2moscow may be shared with appropriate law enforcement
or investigative authorities if we in good faith believe that such action is necessary
to:
How secure is my information?
When you place an order, you are redirected to VeriSign Secure Order Form.
By choosing the secure form, you establish a secure connection between your computer
and our server using Secure Sockets Layers (SSL), an advanced encryption technology
used to protect the storage and transfer of your data from unauthorized parties.
Your order remains encrypted until it is safely behind the firewall of our order-processing
center. A copy of your credit card is NOT stored on our web server.
I've noticed that you offer the Composition of 11 roses. Why you are not
offering a dozen roses, as I am used to seeing in flower shops worldwide?
It's
custom in Russia to send uneven number of flowers except for Funeral/Simpathy
arrangments. Simpathy and Funeral arrangments must be composed of even number
of flowers. This rule is not very strict when you are sending mixed arrangments
but very important when you're sending one-of-a-kind arrangment, a bouquet of
roses, for example.
Language
of flowers in Russia doesn't differ much from the one in Europe and America.
Send roses when you're in love, send something bright and multicolor to support
your friend when she is ill, send while lilies or carnations as Simpathy arrangment.
And do not hesitate to email us and we will be happy to help you to chose an arrangment
suitable for your needs.
