We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered on are affected by the time of day your order is placed, weather conditions, and the distance from Moscow. Our delivery policies explain all the available delivery options and how we process orders.
We deliver to Moscow and the following cities in Moscow region:
Moscow, Balashikha, Chekhov, Dolgoprudny, Domodedovo, Elektrostal, Fryazino, Istra, Klin, Krasnogorsk, Lobnya, Lyubertsy, Lytkarino, Mytishi, Noginsk, Odintsovo, Podolsk, Pushkino, Ramenskoye, Schelkovo, Sergiev Posad, Serpukhov, Solnechnogorsk, Zhukovsky, Aprelevka, Bronnitsy, Dedovsk, Dmitrov, Golitsyno, Klimovsk, Krasnoznamensk, Kubinka, Likino-Dulevo, Losino-Petrovskiy, Naro-Fominsk, Orekhovo-Zuevo, Pavlovskiy Posad, Peresvet, Puschino, Protvino, Stupino, Vidnoe, Voskresensk, Zvenigorod, Elektrougli, Chernogolovka, Moskovsky, Volokolamsk, Lukhovitsy, Zaraysk.
Delivery in Moscow is free of charge for any order.
All orders outside of MKAD (Moscow Automobile Ring Road) are subject to a delivery charge from $4.95 to $19.95, depending on town location.
We can also deliver to all countries and cities of the former Soviet Union via RussianFlora.com flower delivery network.
The Russian Flora flower shop provides 24-48 hrs flower delivery in Russia, Ukraine, Latvia, Lithuania, Estonia, Belarus, Kazakhstan, Moldova, Uzbekistan, Azerbaijan, Kyrgizstan, Armenia, Georgia, Tajikistan and Turkmenistan. RussianFlora.com is well-established flower delivery service with professional customer service, quality flowers and gifts delivered and secure ordering process.
Please see the web site of our parent company RussianFlora.com for the complete list of cities.
You may inquire into the status of any existing order by contacting our customer service by email at email@example.com. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.
Please allow a minimum of 2 business days to process the delivery. At the same time, in Moscow, same-day delivery is available Monday through Saturday on orders received before 8:00 a.m. Moscow time (GMT +3) outside of holidays and periods of peak floral delivery. Orders received after 12:00 PM in the recipient's time zone may be delivered on the next delivery day. We cannot guarantee delivery on Sundays and bank holidays. To avoid delays in delivery, please make sure that your order information is accurate and complete.
We make our deliveries during normal business hours and later hours (9 AM to 11 PM). However, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but not guaranteed.
We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, we may choose to:
Leave the arrangement with a neighbor and attach a note to the recipient's door saying who has accepted the arrangement on their behalf
Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.
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