Delivery Policy

We are dedicated to delivering your floral and gift orders in a timely manner. Our delivery policies explain the delivery options available to you and how we process orders.

• Delivery area and prices
• Delivery status
• Order delivery times
• Holiday delivery information

Delivery Area & Fees

Delivery to all serviced locations in Russia, Ukraine & CIS is FREE of charge.

We deliver to all the cities & towns of Russia and counties of former Soviet Union.
Some unlisted remote towns & villages may have a small delivery fee.
All orders less than $45 USD total are subject to minimum order surcharge $12 USD.

Separately we service 209 counties Worldwide. Please see our International delivery fees and ordering guidelines.

If you don't see the city of your interest in the list below, please contact us.

Try our destination finder or contact us to check locations to deliver flowers to.

Delivery Status

You may inquire about the status of any existing order by contacting customer service by e-mail at [email protected]. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Same-day delivery is available in large cities of Russia (and former USSR) Monday through Saturday on orders received before 8:00 a.m. local time (in the city of delivery) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee same-day delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Next day delivery service is available for all orders and all locations within Russia (and former USSR).

For International Flower delivery outside of Russia (and former USSR): please allow for 1-3 days to complete delivery.

Order Delivery Times

Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 10:00 pm local time. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.

We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, the we may choose to:

• Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
• Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.

If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

Holiday Delivery Information

Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.